Great job but customer base can use a revamping - Customer Service Associate Wawa Employee Review

3.0
Aug 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Good pay for an entry level customer service position. Flexible hours if you're in university and are in need of a job. Work environment is decent if everyone pulls their weight but chances are it won't pan-out that way.

Cons

Now I know every industry has their fair share of unruly customers; however, Wawa's customer base kicks it up a notch. Being an in/out store means very little customer employee day to day interactions and the lack of certain items that their competitors carry (batteries, toilet paper, soap and things of that sort) can leave a bad taste in the customers mouth which will be pushed on to you as an associate.

Explore other reviews about Wawa

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy work nice customer Interaction

Cons

Low salary, poor work habits

1.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

(Depending on your manager) you can take the tasks at your own pace and do what feels best, based on what you see. The position I'm in allows headphone use if you're not visible to customers.

Cons

Skeletal shifts are the norm, employee burnout is rampant and unaddressed. Manager turnover is very high at my store, which makes establishing consistency impossible. I get the impression that the conditions for employees vary greatly by store. That said, if you find yourself stuck at a rougher one, your options are to either take the toll to your physical and mental health, or to quit/transfer to a better store. I have personally experienced many legal violations at my place of employment. (keeping the store open and functioning when the workers don't have a bathroom [OSHA fixed that]) (and a few incidents where hours were not properly entered for employees, causing them to work without pay) I have worked here for 4 years without benefits, one year only missing the hour-cutoff for it by an average of 20 minutes. Consistent schedules are very uncommon for employees.

See reviews by: Helpful|Rating|Date|All