Customer Service Associate/Supervisor - Customer Service Associate Wawa Employee Review

Benefits , discounts, co workers,,

Short lunch break , pay ,

Great coworkers, everyone was super friendly as a pleasure to work with. My managers and coworkers were all super personable people and I genuinely enjoyed working with them. The ESOP was good historically.

They have been going through a soft layoff for years. RTO mandate was weaponized against employees, multi-year promotion/hiring freeze, constant scare tactics being used by senior leadership, etc. Lines of code was being used as a metric to judge engineers, and no one knew if having more or less was better. We were told it was to "build a story", if your lines of code varied significantly between months then your review would reflect that. No serious engineering department does that, this is just an arbitrary number they can point to if they want to fire you. If you argued against it, you were seen as insubordinate.