Store Maintenance Associate - Store Maintenance Associate Wawa Employee Review

2.0
Sep 24, 2014
Recommend
CEO approval
Business Outlook

Pros

You get food discounts. They are willing to schedule around college and such. Some legitimately nice people to work with for the most part and your responsibilities are well outlined.

Cons

Completely inconsistent hours and schedules. Will go from 40 hours one week to 18 another week with no reason. Probably not a company wide thing, but my managers loved to short me hours and basically have me on call knowing I needed the hours to pay my bills. So while I would be scheduled like 15-20 hours, I would almost always work 32+ hours every week purely from them calling me in. The few times I could not come in, I would find that the next week I had even fewer hours. Again, I doubt this is a company wide practice as I know other managers who would never do so, but this was simply my specific experience and I doubt it is illustrative of most SMA's at Wawa. The normal cons of Customer Service jobs apply, no better or worse than normal.

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Pros

Fun Commuinty based Different people

Cons

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1.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

(Depending on your manager) you can take the tasks at your own pace and do what feels best, based on what you see. The position I'm in allows headphone use if you're not visible to customers.

Cons

Skeletal shifts are the norm, employee burnout is rampant and unaddressed. Manager turnover is very high at my store, which makes establishing consistency impossible. I get the impression that the conditions for employees vary greatly by store. That said, if you find yourself stuck at a rougher one, your options are to either take the toll to your physical and mental health, or to quit/transfer to a better store. I have personally experienced many legal violations at my place of employment. (keeping the store open and functioning when the workers don't have a bathroom [OSHA fixed that]) (and a few incidents where hours were not properly entered for employees, causing them to work without pay) I have worked here for 4 years without benefits, one year only missing the hour-cutoff for it by an average of 20 minutes. Consistent schedules are very uncommon for employees.

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