Such a great company to work for. Tons of benefits, caring people, just an all around good environment to be in. - Customer Service Associate Wawa Employee Review

4.0
Jan 10, 2015
Recommend
CEO approval
Business Outlook

Pros

Good community to be a part of. Flexible scheduling, happy faces, delightful customers, all surrounded by fun and outgoing coworkers.

Cons

Could be paid more according to what the average wawa customer service associate makes. Would like to be moved around more often in a more efficient manner. Actually be trained on a subject rather than be thrown into it blind, but its a good lesson to be taught, Improvising.

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5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay benefits Fun Fast paced

Cons

Lack of advancement Lack of accountability

1.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

(Depending on your manager) you can take the tasks at your own pace and do what feels best, based on what you see. The position I'm in allows headphone use if you're not visible to customers.

Cons

Skeletal shifts are the norm, employee burnout is rampant and unaddressed. Manager turnover is very high at my store, which makes establishing consistency impossible. I get the impression that the conditions for employees vary greatly by store. That said, if you find yourself stuck at a rougher one, your options are to either take the toll to your physical and mental health, or to quit/transfer to a better store. I have personally experienced many legal violations at my place of employment. (keeping the store open and functioning when the workers don't have a bathroom [OSHA fixed that]) (and a few incidents where hours were not properly entered for employees, causing them to work without pay) I have worked here for 4 years without benefits, one year only missing the hour-cutoff for it by an average of 20 minutes. Consistent schedules are very uncommon for employees.

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