Life working at WAWA - Customer Service Associate Wawa Employee Review

4.0
Mar 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Wawa does work as a family environment, there have been times when I would have family emergencies and they would always work with my schedule to help my family.

Cons

All though the promotions that are given such as food or drink on sale is good, the down fall is that it is hard to keep up with. The labor hours are low which mean less workers and more customers trying to make happy with little co workers.

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5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay benefits Fun Fast paced

Cons

Lack of advancement Lack of accountability

1.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

(Depending on your manager) you can take the tasks at your own pace and do what feels best, based on what you see. The position I'm in allows headphone use if you're not visible to customers.

Cons

Skeletal shifts are the norm, employee burnout is rampant and unaddressed. Manager turnover is very high at my store, which makes establishing consistency impossible. I get the impression that the conditions for employees vary greatly by store. That said, if you find yourself stuck at a rougher one, your options are to either take the toll to your physical and mental health, or to quit/transfer to a better store. I have personally experienced many legal violations at my place of employment. (keeping the store open and functioning when the workers don't have a bathroom [OSHA fixed that]) (and a few incidents where hours were not properly entered for employees, causing them to work without pay) I have worked here for 4 years without benefits, one year only missing the hour-cutoff for it by an average of 20 minutes. Consistent schedules are very uncommon for employees.

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