Customer Service Associate - Customer Service Associate Wawa Employee Review

4.0
Jun 24, 2015
Recommend
CEO approval
Business Outlook

Pros

-Particularly with my store, we took the Wawa brand very seriously and that resulted in overall excellent morale. Most co-workers were very hard working and friendly, and there was rarely issues with customers because of the level of customer service we provided -The training provided by the company is very thorough, informative, and easy to grasp. It is also always available for review if needed -Though I was not benefits eligible, I worked for another company that dealt with Wawa's benefits and I could see that they offer excellent coverage -The job is not difficult. As long as you can follow instructions and work well as a team, you'll be golden

Cons

-Everyone kind of had their "thing." I was almost always on the register. While I was good at it, I really would have loved more opportunity to work in other areas of the store. The times that I worked deli were much more enjoyable, and I felt I was strong there as well. -My store was small and therefore somewhat overwhelming when at peak hours -Pay is not the best, but more than minimum which is saying something for a job like this -Long hours constantly on your feet, and sometimes really weird hours. I never worked 3rd shift (the overnight shift) but I have worked late into the night many times.

Explore other reviews about Wawa

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The management was awesome, as long as you communicate with them, they are very accommodating. The employee stock option plan is huge if you're planning to stay with Wawa. I saw a lot of people interested in moving into management advance very quickly.

Cons

Nothing major. It can get busy, and you will occasionally deal with a rude customer.

1.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

(Depending on your manager) you can take the tasks at your own pace and do what feels best, based on what you see. The position I'm in allows headphone use if you're not visible to customers.

Cons

Skeletal shifts are the norm, employee burnout is rampant and unaddressed. Manager turnover is very high at my store, which makes establishing consistency impossible. I get the impression that the conditions for employees vary greatly by store. That said, if you find yourself stuck at a rougher one, your options are to either take the toll to your physical and mental health, or to quit/transfer to a better store. I have personally experienced many legal violations at my place of employment. (keeping the store open and functioning when the workers don't have a bathroom [OSHA fixed that]) (and a few incidents where hours were not properly entered for employees, causing them to work without pay) I have worked here for 4 years without benefits, one year only missing the hour-cutoff for it by an average of 20 minutes. Consistent schedules are very uncommon for employees.

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