Toxic coworkers - Customer Service Associate Wawa Employee Review

3.0
Apr 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Free meal during a paid break

Cons

The environment was toxic. There are many levels, I.e., customer service associate, team lead, supervisor, and manager it gets confusing because everyone is a know it all and will micromanage you. The employees get visibly mad if you aren't as fast as them. There's some unwritten rule that you must make the food within 1 minute as if it's Mcdonalds'. I was not too fond of how employees would speak to others - barking orders at you. Supervisors could be as young as 19. The environment was unprofessional, to say the least, and a bad fit for me. Expect lots of gossip between first, second, and third-shift employees. Each shift thinks they work harder. Lots of drama and gossiping happens. I only lasted a few months. Physically it's taxing on your body as there is a lot of bending and getting heavy items off shelves. I do not smoke, and most employees do. I didn't like being exposed to secondhand smoke.

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CEO approval
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Pros

Fun Commuinty based Different people

Cons

Hard work Talking fun commuinty

1.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

(Depending on your manager) you can take the tasks at your own pace and do what feels best, based on what you see. The position I'm in allows headphone use if you're not visible to customers.

Cons

Skeletal shifts are the norm, employee burnout is rampant and unaddressed. Manager turnover is very high at my store, which makes establishing consistency impossible. I get the impression that the conditions for employees vary greatly by store. That said, if you find yourself stuck at a rougher one, your options are to either take the toll to your physical and mental health, or to quit/transfer to a better store. I have personally experienced many legal violations at my place of employment. (keeping the store open and functioning when the workers don't have a bathroom [OSHA fixed that]) (and a few incidents where hours were not properly entered for employees, causing them to work without pay) I have worked here for 4 years without benefits, one year only missing the hour-cutoff for it by an average of 20 minutes. Consistent schedules are very uncommon for employees.

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