Good company, benefits suck, pay is worse; mainly due to leadership greed. - Devops Engineer Waystar Employee Review

3.0
Sep 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Atmosphere is nice Listens (unless it is something that costs, like realigning positions and actually paying a persons worth not some random non-existent title.) Offer some (highly limited) training If you're in need of a job and want to have some solid people this is the place. If on the other hand you want fair pay, good benefits, wfh, etc.; I highly advise elsewhere.

Cons

Pay is horrible. They make up titles to fit you in the lowest rung they can find. (i.e. Specialist Data Service Engineer DevOps NoSQL) is an actual role. What does that even mean? Benefits are okay at best. They have bent the knee to MAGA and right wingers by insisting on a return to office. This is to note, they just moved offices to a HIGHLY inconvenient area and an already incredibly high traffic situation which they decided to compound upon. This not only hurt employees but also neighbors in the area by drastically increasing traffic for a company that thrived during COVID.

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Waystar Response
6mo
Thank you for your feedback. We’re glad to hear the culture has been a positive part of your experience. We understand that a competitive total rewards package and workplace flexibility are important to every team member. We use salary analysis and industry benchmarking to help guide our compensation approach, and we believe in the value of in-person collaboration as we work together to simplify healthcare payments. If you’d like to discuss your experience further, we encourage you to connect with your leader or your Talent Business Partner.

Explore other reviews about Waystar

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, good people, Unlimited PTO

Cons

None that I can think of

4.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

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Waystar Response
3w
Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
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