SAAS based Co that could care less about motivated, punctual and career oriented employees. - Anonymous employee Waystar Employee Review

1.0
Sep 24, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice building Nice lower level employees ( CSR and Implementation )

Cons

Extreme disconnect even before the merger Young narcissist abound A six sigma black belt, is like dealing with a robot at this co Very reliant on opinion, which is scary being a SSBB Fire people for 0 cause A ton of clicks that end in tenured employees always “winning” More he said she said management than actual rules or standards Bullying is the standard Turnover rate is absurd Abuse of time management like never seen before

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Waystar Response
7y
We want to thank you for taking the time to share your thoughts – we truly appreciate it. I am disappointed that your impression of your experience at Waystar did not match our intention of being a top place to work. We are committed to creating a mission and values-based culture that starts with honesty and drives a joyful, fun and optimistic workplace with further emphasis placed on passion and “making it happen.” We are proud of our collaborative and innovative environment and continue to ensure our high performance culture is fair and transparent. We’ll review your feedback and continue to focus on hiring, developing and engaging talented team members that share our passion to make an impact in the healthcare industry. If you have thoughts on how we can improve in some of the areas noted or if you would like to share more about your experiences, please contact me by emailing PeopleOperations@Waystar.com so that we can set up a time to talk. Thank you again for the feedback and best of luck in your future endeavors. Susan

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5.0
Jun 9, 2026
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Pros

Great culture, good people, Unlimited PTO

Cons

None that I can think of

4.0
May 24, 2026
Recommend
CEO approval
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Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

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Waystar Response
3w
Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
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