Waterboarded with Kool-aid - Product Waystar Employee Review

1.0
Feb 5, 2020
Recommend
CEO approval
Business Outlook

Pros

If you ever wanted to be flooded with company logo swag, this is the place. Cups, jackets, shirts, frisbees, etc will be thrown at you - like the sugar in the koolaid it's plentiful and leaves a bad taste in your mouth.

Cons

You'll be promised the vision and lured by the possibilities under the guise of fixing healthcare, then you're job will change 2-3 times within a year and you're told you are welcome to leave it you don't like the changes to your role that you didn't sign up for. Healthcare is not being fixed through the claim billing and revenue cycle. You'll be told people are the best part of Waystar (koolaid) all while management (Ric) and his cronies are plotting your departure. There is no room for advancement as the cronies are already promised those positions and if you aren't a crony, you'll rot in your current role or get pushed downward.

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Waystar Response
6y
We’re truly sorry that you did not have a better experience in your time with Waystar. We are a fast-moving company with a growth mindset, and we love to see our team members succeed. Career development is a collaborative process and Waystar strives to empower our team members to achieve their goals and move into roles they find satisfying. We have a long road ahead of us in our mission to simplify and unify the revenue cycle, but we are just happy to do our part in supporting our healthcare communities in this difficult time.

Explore other reviews about Waystar

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, good people, Unlimited PTO

Cons

None that I can think of

4.0
Jul 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture & people - the people at Waystar are what makes it such a great place to work. Lots of opportunities to learn & grow - Waystar as an org has very high expectations. This is a good thing, especially when you are early in your career because you will learn a ton, and get a lot of experience working above and beyond the market expectations for your title. It's a great place to start your career, get a ton of great experience, and then leave for a major pay bump. Fun environment - I genuinely enjoyed working at Waystar. It's a fun place to work, great coworkers, fun travel, etc. Recognition - Waystar does a great job of recognizing team members for big contributions. I felt genuinely seen, appreciated, and valued for my work.

Cons

Salary & total comp - the base salaries are very low relative to the market. Even with bonuses, total comp is definitely in the bottom half. It starts to feel like the fast pace and the high expectations aren't really worth it Benefits - for being in the healthcare space, Waystar has very expensive health insurance compared to everywhere else I've worked Lack of opportunity to move up - there is no framework for promotions so growth really comes down to the whims of leadership. Promotions are very few and far between for almost everyone I worked with. Prioritization is scattered - cross-functional leadership is never aligned on priorities, and certain teams and departments seem to genuinely not know what they're doing.

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