Not employee focused, holds a grudge - Sr. Lead Application Engineer Waystar Employee Review

3.0
Jul 17, 2023
Recommend
CEO approval
Business Outlook

Pros

While I worked there they appeared to be very employee focused, which compensated for the lower than average compensation.

Cons

I left Waystar due to a vague RTO plan, lower than average compensation, and limited opportunities to work with new technology. I thought I left on good terms, having had nothing but glowing reviews throughout my employment and receiving a strong counter-offer when they tried to retain me. As part of my exit interview I stated that my primary reason for leaving was compensation, but had they paid me what they counter offered I never would have even shopped around. I suggested they pay people what they are worth up front instead of waiting until they are leaving if they want to retain them. A year and a half later I was approached by a recruiter for the same type of role at Waystar at a more competitive salary and considered returning. The recruiter took my information to Waystar and was told that they couldn't even consider me. On paper, I'm the perfect candidate since I had done exactly this role just recently. Familiar with the tech stack, culture, everything. No onboarding necessary. But they wouldn't even talk to who they previously considered a "strong performer". Apparently blacklisted for giving constructive criticism about management. That place is a shell of what it used to be.

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Waystar Response
2y
Thank you for sharing your experience and your interest in rejoining Waystar. Without more information, we can’t directly respond to your situation, but if you’d like to discuss, please reach out to peopleteam@waystar.com

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5.0
Jun 9, 2026
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Pros

Great culture, good people, Unlimited PTO

Cons

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4.0
Jul 2, 2026
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Recommend
CEO approval
Business Outlook

Pros

Great culture & people - the people at Waystar are what makes it such a great place to work. Lots of opportunities to learn & grow - Waystar as an org has very high expectations. This is a good thing, especially when you are early in your career because you will learn a ton, and get a lot of experience working above and beyond the market expectations for your title. It's a great place to start your career, get a ton of great experience, and then leave for a major pay bump. Fun environment - I genuinely enjoyed working at Waystar. It's a fun place to work, great coworkers, fun travel, etc. Recognition - Waystar does a great job of recognizing team members for big contributions. I felt genuinely seen, appreciated, and valued for my work.

Cons

Salary & total comp - the base salaries are very low relative to the market. Even with bonuses, total comp is definitely in the bottom half. It starts to feel like the fast pace and the high expectations aren't really worth it Benefits - for being in the healthcare space, Waystar has very expensive health insurance compared to everywhere else I've worked Lack of opportunity to move up - there is no framework for promotions so growth really comes down to the whims of leadership. Promotions are very few and far between for almost everyone I worked with. Prioritization is scattered - cross-functional leadership is never aligned on priorities, and certain teams and departments seem to genuinely not know what they're doing.

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