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      Waystar

      Engaged Employer

      Waystar reviews

      Great if you like mediocrity - Technology Waystar Employee Review

      2.0
      Sep 19, 2023
      Technology
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers on my team were exceptional in that they were hard-working, competent, and willing to help with whatever. Allowed to be remote without much pressure to move, with lots of anonymity allowed with working in Technology (Product/Engineering). You can survive for a long time at Waystar by simply coasting. Decent parental leave benefit (12 weeks), generous holiday allowance (with additional days for volunteering), and yearly bonus is sizable (~10% of yearly salary) Louisville-based team members and the overall sales team seem to get preferable treatment.

      Cons

      Overall pay and benefits are below average, even adjusting to Kentucky/the healthtech space. Coming from an acquisition, it was a virtual paycut with cut benefits (HSA matching, insurance premiums/quality, PTO), withheld initial year bonus, and mediocre raises (not outpacing inflation). Management is virtually a Boys Club, where some folks are in their position not because of their abilities, but how close they are to other members of senior management. The better leaders at the organization, in my experience, came via one of the numerous Waystar acquisitions, if they haven't left yet from their own frustrations with leadership. Teams beyond your division are highly siloed, especially among legacy Waystar teams. Those team members look to do the bare minimum of their job description before throwing their hands up and saying they can't help you. Opaque processes across the organization don't help with this either (approvals for some things can take months, not weeks). Mediocre 401k match (up to 3% with 6% contribution). Waystar doesn't try to do too much with DEI beyond basic lip service.

      avatar
      Waystar Response
      2y
      Thank you for your feedback. We are sorry to hear you feel that your experience did not live up to our high cultural standards. As we continue to grow, we keep our mission and values at the forefront and continuously improve our processes to adjust to the series of changes that come with acquisitions, expanding teams, and evolving product. We also provide a competitive benefits package that has been benchmarked to meet the needs of our team members. If you would like to speak more about your time here, please reach out to peopleteam@waystar.com

      Explore other reviews about Waystar

      5.0
      Jun 9, 2026
      Operations analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture, good people, Unlimited PTO

      Cons

      None that I can think of

      4.0
      May 24, 2026
      Advanced applications engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

      Cons

      Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

      1
      avatar
      Waystar Response
      3w
      Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
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