Facade. Overworked. Disorganized. - Community Manager WeWork Employee Review

1.0
Jul 18, 2014
Recommend
CEO approval
Business Outlook

Pros

When you first start out, things seem really fun - happy hours, community events, supporting entrepreneurs and other community members. Free beer at work. Colleagues are usually nice and friendly when they're not being passive aggressive. Most of the members appreciate the community managers.

Cons

Passive aggressive colleagues, competitive culture instead of a collaborative one. Things behind the scenes are so disorganized, and employees don't feel empowered to change anything that needs fixing - very bureaucratic. The CEO is full of himself and is all talk - seems like the money has gotten to his head. There's a facade of community-building but it's all about filling up the space with people who have bought into the idea that they're going to be hip and cool because they can show off their office to their friends and family. I've heard and seen employees talk about the members behind their backs, and complain about the "customer service" side of things. Hello? That's our job - to help members do what they love.

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5.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Weekends off Solid structure that you couldn’t find in a normal cafe Base rate that would be equivalent to working a busy cafe with tips

Cons

Depending on location, the customer flow can be insanely heavy. Members tend to come multiple times a visit.

3.0
May 25, 2018
Recommend
CEO approval
Business Outlook

Pros

VERY cool HQ--beer, fruit water, and other treats on tap, free breakfast, amazing decor, lots of events and cool trendy vendors who bring free stuff--if you like to humblebrag via Insta, you'll love this place. Some cool people --celebrities come in and out, your colleagues are generally very attractive folks, there's a sense of excitement and true commitment to the work (borderline evangelism) depending on who you work with and what you do. Name recognition and valuation -- company is a rising star and it's worth having on your resume. A cool mission on the surface--bringing community together, helping people do what they love (making work a passion rather than a chore) through connection.

Cons

This place is like drinking from one continuous Kool-Aid jug. VERY cult-y and cliquey. You are either in or you're out, and if you're out, rather than cut you loose right away, they gaslight you. It's actually kind of shocking how many people I've seen be treated so poorly here, and perhaps no coincidence that they were folks of color. Kind of hard to find the down to earth people I did find. I enjoyed the Community teams and Security/Ops/Real Estate people I met, probably because they were constantly "hustling," but the HR team (the PEOPLE team, for goodness sake) and a lot of other "prominent" faces were consistently rude, with an overinflated sense of self and zero idea of how the WeWork "values" translate into behaviors/contributions from a prospective employee POV. You have to have been there since the start, or be prepared to ingratiate yourself, to get any traction in your professional development or career path. I was always shocked how badly my manager wanted to be liked, and how much they were willing to do to be liked, to get any kind of clout and/or promotion just bc they hadn't started out at WeWork as a community team member. Never mind that they were super qualified for their job. Pay varies depending on who you are; some people earn market value...some people very very much don't, and there doesn't seem to be any consistency that determines which is which. TGIM. Thank God it's Monday. Mandatory Monday meetings. Sometimes they circulate tequila shots. Is that a plus? Not sure. Summer Camp. Adult Summer Camp. With EDM, people in salmon colored shorts, and lots of loud rowdy entitled folks. If that's anything but a con for you, you probably belong here and godspeed.

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