Pros
Health insurance is quite good, as is time off. There are occasional opportunities to work OT and make some additional income.
Cons
Productivity increase of >35% in 3 years versus pay increases in the 6-11% range, Having to be leashed to a chair for hours on end to make ever-increasing productivity requirements, Very inept and unqualified management, "Quality" assurance practices that are not focused on the participant and don't serve the business model well, A company that continues to contract instead of expand, Advancement opportunities are limited to those who are friends of the boss (we recently had someone promoted to supervisor who was on a PIP) instead of people who are actually qualified, New ideas are ignored and unwanted unless they increase productivity.