Pros
Benefits such as PTO and health care coverage are good. You can get certifications.
Cons
Everything else. Prepare to be be put in the roulette wheel for calls. What you get no one knows. Your metrics will be held against you whether it is productive available work, or the busy work that can potentially be a greater part of the hour. Prepare to cold call for long stretches of time- and that will be held against you. In times of scarcity, prepare for layoff. In times of plentiful work, prepare for "Mando" overtime. This was ongoing for 10 months. If you do not do it, it is held against you. Even if the management was late to the game on the request in the month. Prepare to talk nonstop for your shift. You will be exhausted. This company loves to micromanage to the fullest extent of the word. Hope you are competitive. Everything is a competition here. They pose it as friendly competition, but is it really friendly if everyone is scrambling for the available work. This should be a great place to work. That is in theory alone as operated currently. I would have ranked things lower than 1 star, but the system wouldn't let me.