May 7, 2017
WebPT Response
9yThank you for your review of WebPT. We believe strongly that we offer a positive and rewarding work environment, as evidenced by our multiple Best Places to Work honors (many of which are based on anonymous employee surveys) and our employee loyalty (more than 100 of WebPTers have been with the company for more than three years, which is pretty impressive considering that the whole company only had 100 employees a few years ago). Furthermore, 38 employees have received promotions over the last year. These promotions have been based on open posting and interviewing processes.
Over the past two years, we’ve added numerous benefits, like 401(k) matching, paid parental leave, the ability to bring your dog to work, gym discounts, company-contributed HSA plans, and extensive leadership training. Our efforts are far from over, though. We know we still have improvements to make—one of which is our building. Over the next year, we’ll be completing a top-to-bottom renovation and expansion.
Regarding our fast growth, you’re correct: we’re growing very fast. We now have more than 10,000 customers and 65,000 users. That’s a lot of customers, and that’s why we’re investing in better tools, processes, training, and resources. But, all of those things take time and require processes. WebPT has always been an evolving company. And to ensure we provide the absolute best service to our growing number of customers, we’ve had to grow up a bit. But, we know our customers appreciate the changes we’ve made, as evidenced by our 99.3% Member retention rate. And we’re certain that most of employees appreciate the changes, too. We conducted an anonymous employee survey in March, and we’re proud to say that the feedback was overwhelmingly positive. In fact, our overall employee net promoter score is 51.8 (which is above average for a B2B software company), and some departments had perfect scores.
We really appreciate your feedback, and we hope this response provides clarity on your concerns.