Pros
The management keeps in constant communication with you. They try to make it a fun work environment by using games and prizes for sales competitions. Over all the management is pretty nice.
Cons
If you work here be prepared to be cussed out several times a day! The downside is the customers. The people who are calling in about their account information are 80% of the time very rude and treat you like CRAP! Either they are very uneducated about banking and blame you personally for their mistakes even though you have no control over what happened to their account. On the other hand the are very educated in banking, or at least they so, and believe there is no possible way they made a mistake or could have possibly forgotten to record something. It wouldn't be so bad if the customers didn't personally take it out on you.