Opportunities for improvement - Customer Service West Bend Insurance Company Employee Review

Users say... "Benefits are great and so is the atmosphere and culture" "The pay was good." "Great Culture and Values" "Great campus (cafeteria, gym, trails)" "People are great" 

Users say... "Clueless management, employees getting demoted, fired, overworked." "Employees are expected to know all the policies and their stipulations like the back of their hand, then the managers come in and magically bend the rules as is the policy is solely a guideline." "Disconnect between upper management and mid" "There wasn't any information shared about how they were going to increase and celebrate the diversity at the company; it was very passive and embarrassing." "West Bend Mutual Insurance may be beautiful and flashy on the outside, but it hides a truly hideous culture."