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West Pharmaceutical Services

Engaged Employer

Production operator - Anonymous employee West Pharmaceutical Services Employee Review

1.0
Jan 30, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None at all, it was like a travel to Poland for work

Cons

West pharma is almost a Polish and eastern countries Territory if you don speak polish or Latvian you will be isolated, I was working in a team of about 20 persons 18 were front East countries 1 Irish and me, so very difficult environment. you have to guess what they mean when you get training, very bad communication in English. manager polish people that think we are in Poland and in a socialist country, they treat people really bad, no polite at all, as in every work that polish people are working, they take the best for them and for polish people, then for the rest.

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West Pharmaceutical Services Response
8y
Thank you for your input. It’s important for us to hear feedback in order to create a work environment where our employees feel they're valued, treated fairly and respected. Employee satisfaction is very important to us, and it is troubling to hear your perception of your managers and fellow team members at West. As a global company, we pride ourselves on the multi-culture and diversity that makes up our employee base. In our Dublin facility, our employees represent a variety of nationalities, with the greatest number of representation being Irish, but also a number of Polish representation as well as a smaller number of Slovakian and Lithuanian representation, among others. We hire for positions based on experience and the skillsets required for the job, not based on the nationality of the individual. Although there are a variety of languages spoken by our employees, English is the official language spoken at the site. We know that diversity in people not only creates a more positive work experience, but also provides a greater diversity in ideas, which supports our commitment to innovation in the products and services we provide our customers, and ultimately the patients that we serve. We are committed to treating and developing all employees in a fair way, with the absence of any favoritism or bias treatment. I would encourage that if you don’t feel this is the way we are operating, to please reach out to me directly, either in person or via email at Emma.Kilgallon@westpharma.com as I would be happy to learn more from you. We strongly encourage open communication and feedback within West, and always encourage our team members to speak with a member of Human Resources or leadership if they have any questions or concerns. Thank you again for your candid feedback. Emma Kilgallon, HR Manager, West Dublin

Explore other reviews about West Pharmaceutical Services

5.0
Nov 3, 2025
Recommend
CEO approval
Business Outlook

Pros

• Interview process was personal, thoughtful, and conversational — I always felt like a human being, not an application. • Leadership and Talent Acquisition were transparent and respectful throughout. • The people here genuinely care about the work and one another. • Many employees have been with West for 15, 20, even 30+ years, which speaks volumes about culture and stability. • Work is meaningful — West designs and manufactures drug containment and delivery systems that help medications reach patients safely. • Onboarding has been organized and welcoming, with support at every step.

Cons

Systems and digital tools are in transition (which is normal for a growing organization).

1
4.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Lot of projects to work on

Cons

Chaotic and very misaligned Management

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