Good company that cares about its employees - IT Desktop Support Manager Western National Insurance Employee Review

Thank you for taking the time to leave a detailed review. Candid feedback from current and former employees helps us become a stronger and better organization. Western National seeks to build positive and highly collaborative relationships between leadership and our employees and we are glad to learn of your positive experience working with the executive team. We are also happy to read your comments about the “nice people” working here and the “very healthy” culture of the company. As you note, we have been investing more in our IT organization. While we have made considerable effort to evaluate and update our systems to create an enhanced user experience for our customers and employees, we are still experiencing some growing pains. We appreciate your feedback as we work to continue improving in this area. On the retention note, we truly believe our people are a big part of what makes Western National a great place to work, and our retention rate reflects that. We maintain continued efforts to build a culture of accountability that matches our core values. To further our efforts, we have expanded our Learning and Development Team and our Human Resources Team to ensure we are providing best-in-class people strategies and resources for leaders as they work to support their teams. We also conduct regular reviews of our departments and managers to help aid and empower accountability and ownership.