Avoid if able to - Member Service Representative Wheels Up Employee Review

1.0
Nov 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Number of vacation days but have to work decent amount of Holidays.

Cons

Overworked, forced overtime with minimal notice and little time to complete it so have to change your plans, constantly yelled at by members, just a number to company, losing a lot of employees who were there pre-COVID in this department, no room for growth or to move up, wide range of salaries when everyone is doing the same work so many undervalued.

Explore other reviews about Wheels Up

5.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

unfortunately lost its way but great people and good direction now with delta

Cons

a lot of changes all the time to the product

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Base cash compensation is above average. Work-life balance can be good as well, depending on the team.

Cons

Some teams are led by toxic managers, and your experience can become very difficult if you end up on one of those teams. Management may appear supportive on the surface, but periodic layoffs create ongoing uncertainty.

See reviews by: Helpful|Rating|Date|All