Good work environment - Member Services Representative Wheels Up Employee Review

4.0
Sep 1, 2022
Recommend
CEO approval
Business Outlook

Pros

The culture and work environment are great. For the most part, it is a good team dynamic with everyone trying to help each other out. Pay and benefits are pretty good.

Cons

The office is open 24/7 365 so there is not much consistency with the schedule and will have to work some weekends and holidays as well as late nights. Very fast-paced high call volume department.

Explore other reviews about Wheels Up

5.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

unfortunately lost its way but great people and good direction now with delta

Cons

a lot of changes all the time to the product

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Base cash compensation is above average. Work-life balance can be good as well, depending on the team.

Cons

Some teams are led by toxic managers, and your experience can become very difficult if you end up on one of those teams. Management may appear supportive on the surface, but periodic layoffs create ongoing uncertainty.

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