Too Bad You Can't Leave 0 Stars - General Manager White Lodging Employee Review

1.0
Mar 7, 2018
Recommend
CEO approval
Business Outlook

Pros

The best thing I can say about WLS is that I no longer am employed by the organization.

Cons

I knew something was off when one of the big topics at GM conference was diversity, but their idea of diversity and their focus was Women in the Workplace. Women in the workplace is a diversity topic of the 1970s, It shows how far behind they are in this topic by the league of white males who run the organization. The company sold the management rights of 83 properties in January 2018. On October 9th, 2017, all GMs received a communication from Bruce White that he was approached and turned down a deal, because he "valued" us and looked forward to the future. We were called onto a conf call at short notice to be read a script by Dave Montrose telling us of our future and that no transfers or movement could happen until 6 months after the sale. Oddly enough, they were able to move their "golden" boys to the properties they would be keeping just days before this conference call announcing the sale. They also sent several emails out within days after the conference call announcing several different promotions through the company... disgusting! Almost as if they were celebrating the sale while 3,000 of its employees were worried about their jobs. They did not communicate effectively before the sale and at midnight of the sale, they literally disconnected every program we used to run our business and then refused to answer phone calls or emails that we sent with concerns for our hotels. Some hotels are even receiving disconnect notices from utility companies because WLS didn't handle their part. As mentioned before, bonus exceptions were denied for an entire region. The same region performed worse in 2016 due to market conditions and all of the bonus exceptions were approved. In 2017, there was improvement in performance but the bonus exceptions were denied. The inconsistency in this would only lead a person to believe that they placed money before the team because they knew that the team would not be their problem once the denials were announced.

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White Lodging Response
8y
Thank you for taking the time to provide us with this valuable feedback. While we are saddened to hear that your experience with us was not what you had hoped, your review allows us the opportunity to learn and grow as an organization. We have passed along your comments and will address them with the team. If you would like to share more detailed feedback with one of our Corporate HR Business Partners please email associaterelations@whitelodging.com. Thank you again for helping us to make White Lodging a better place for all of our associates.

Explore other reviews about White Lodging

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

White Lodging is very welcoming and treats their employees like family. They respect your time off, which a lot of other companies do not. Amazing benefits. Orientation was extremely helpful. Plenty of opportunities for growth.

Cons

Very high standards but I wouldn't say that's a con. If you're not up for a challenge and you do not want to grow this is not the company for you.

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White Lodging Response
3w
Thank you so much for sharing this — it genuinely warmed our hearts! Hearing that you feel confident, enjoy coming to work, and trust that your manager is invested in both your career and your well-being is exactly what we strive for at White Lodging. We love that you called out our high standards as "honestly not a con" — that perspective is what sets great hospitality leaders apart, and it's clear you're already embracing that culture with enthusiasm. Thank you for the incredible energy you bring to your role every day. We're so glad to have you on the team and look forward to supporting your growth!
5.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, management, growth, team, culture

Cons

Pay could be better, supplies and tools to do job could be improved

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White Lodging Response
2d
Thank you for taking the time to share your experience and for being a valued member of our team. We’re thrilled to hear that you’ve enjoyed our culture, leadership, benefits, and opportunities for growth. Creating an environment where associates feel supported and can build meaningful careers is something we take great pride in. We also appreciate your honest feedback regarding compensation and the tools and supplies available to support your work. Insights like yours help us identify opportunities to improve and better equip our teams for success. We encourage you to connect with your direct manager or property Human Resources team to discuss any specific tools or resources that would help you perform your role more effectively. Thank you again for your dedication and for being part of the White Lodging team. We look forward to your continued growth with us!
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