Overall, a truly great place to work - Customer Service Representative Wiley Employee Review

5.0
Nov 5, 2020
Recommend
CEO approval
Business Outlook

Pros

Very supportive team environment. The company actively solicits feedback from its employees. COVID-19 response was proactive and effective.

Cons

Would like more understanding of how the various departments and initiatives fit together, and more indication that top management understands and values the input from “ground-floor” employees.

Explore other reviews about Wiley

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible time off, half day Fridays over summer

Cons

Bandwidth, need more headcount to be able to balance work and life

2.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and benefits for publishing.

Cons

Once of the most toxic work environments I've ever worked at. Upper management tears editors down if you are not a favorite. Favorites are chosen by metrics that do not exist, and are subjective and arbitrary. Wiley is losing money because brilliant, young editors leave due to no support and toxic work environments. Wiley Trade is essentially a hybrid publisher. Author's put a lot of money into their book -- too much. There is very very little marketing and publicity support for authors. But they brand as more than there actually is. All in all a very sad place to work and sad for authors.

2
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