Just okay - Customer Contact Specialist Wiley Employee Review

3.0
Feb 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Nice pto, flexible schedule, simple work

Cons

Bosses are constantly micro managing and raising the bar on expectations, monitor time in phone and tasks completed, nag you even if numbers are good

Explore other reviews about Wiley

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible time off, half day Fridays over summer

Cons

Bandwidth, need more headcount to be able to balance work and life

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Super flexible Everyone is friendly Teams are supportive

Cons

Not a lot upward mobility Pay is not too great

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