Call Center - Territory Sales Manager WillScot Employee Review

2.0
Jun 14, 2024
Recommend
CEO approval
Business Outlook

Pros

The training weeks in Phoenix were a nice perk.

Cons

Job advertised was not the job that I ended up doing. I was hired as a TSM for the Portland market. I was told I would be out visiting clients 2-3 days a week with the ability to work remotely when I'm not in the field. That is not at all what happened. They had me making 40+ phone calls a day, sitting in an office 9 hours a day. The micro management was insane, they listen to all of your calls, track your lunch breaks, and overall treat you like a child. False advertising, poor management, and inappropriate behavior ruined my experience with this company. About a month into my job, my "manager" (if you want to call him that, because he was in charge of operations and did absolutely nothing sales related) straight up asked me to cut my hair because it was too long, then a week after that asked me unprovoked "are you a liberal?" then said he could tell because of my haircut. Not appropriate workplace behavior at all. That same guy made racist remarks towards Indians on one occasion. They also refused to pay my "guaranteed" commission for over two months, and I had to fight hard to eventually get the money that they owed me. Other representatives at my branch were also having issues with getting paid. The only positive experience I had was with Ron Bone. He actually showed empathy, and some semblance of leadership skills. For the rest of the branch, my suggestion would be to throw the rest of them out the door and start over.

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5.0
Dec 4, 2025
Recommend
CEO approval
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Pros

PTO Insurances Corporate culture Fellow employees

Cons

Corporate culture can be tough but is still fair.

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Once upon a time, I enjoyed it.

Cons

New CEO took over. He’s pretty out of touch. My former colleagues call me and ask me return on a weekly basis still because it’s going poorly for them. They constantly make business decisions that counter organic growth. Probably because the motivator is not organic growth. Sales are treated like call center employees and there’s a ton of hate from the WS/ MM merger that wasn’t dealt with. It is definitely an ivory tower. You’re inside of it or you are not. If you’re liked, you can do whatever you want. As long as it looks like you’re committed to the group. This means that you can’t share a dissenting opinion though. Two of the worst three managers I have ever seen were there. They target individuals who don’t go be them the metrics they want in safety or performance. HR’s goal is to protect the company. Share nothing with them, ever.

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