Pros
- Great PTO & Sick Time Structure - Hybrid Setup is a great perk - Stock options for many employees - Tampa Office is nice and was recently renovated - Team lunches and events
Cons
- Not much room for growth in Tampa Office. For the small amount of growth that is available, I have seen it mainly be based on "who" you know, with people often promoting friends over those who may be a better fit for the role. - Company is very openly political, and tends to lean towards one side of this only, regardless if you want to avoid political discussion. This can play into cliques forming in the office based on your beliefs, with some beliefs getting more attention and affection than others from management. I have also myself seen this play a role in internal promotions, even though the company would formally disagree on that. - Office is normally loud, with management being okay with employees playing their own music on speakers. - There have been many numerous payroll issues during my time there which has made life very difficult for lower-leveled employees like Customer Support who live more paycheck-to-paycheck. - Customer Support structure is constantly changing. It shifted for me the first time very shortly after being hired, which greatly changed my day-to-day work life. I was not informed or hinted of this at all during the hiring process. - In my opinion, the internal information layout is very unorganized and outdated in the software being used for it. This makes life a lot more difficult as a Customer Support agent, especially when it comes to being graded on cases by their Quality Assurance team. - I am not a fan of their Quality Assurance grading system, and I have not spoken with one agent at the company who is. It is very harsh, and grades extremely low for minor mistakes. I have known multiple agents who were not able to keep their job due to this, and they were hard workers with good attitudes. - Pay is not great with no annual increases like many jobs offer.
