Toxic work environment, psychological mind games being played by upper management.
Oppression and making people feel miserable because there’s always something to complain about what the agents are not doing properly.
Unorganized and unstructured management but instead regular agents are being micromanaged where even quick breaks to get some coffee or to go to the bathroom need to be recorded as these times would work against your total handling time - an absolute perversion!
They’re shifting everything over to the newer Austin office not providing any kind of career development for the people in the Tampa office unless they are willing to move to the Austin office which the employees have to pay for by themselves as Wise does not provide any assistance for relocation.
Compensation is mediocre and the great culture they refer to is only existent on paper - not in real life. Diversity is partially good but could be better if compared with what other local companies and global players provide. Work life balance can work out if you’re not mentally so exhausted from the stress artificially created to keep you in place and make you feel bad.
I don’t believe that the CEO is aware of everything that goes on but whoever is working for him should be able to read all the signs and comments and messages employees leave in certain Slck channels or even here and should make him aware of it.
I believe there’s a positive business outlook not because of the great management but more because of the need of the service.
My recommendation is: read about what customers put out there on the internet about their experience with Wise (you won’t be able to see any comments on Facebook or LinkedIn though because they have deactivated the comment function as too many would complain how badly they have been treated and many more would chime in - that’s not what they want even though they claim they love feedback). After reading all these comments from existing and former customers ask yourself: why should they treat their employees any better I when they’re treating paying customers unfair an poorly?
