Toxic leadership - AML Investigator Wise Employee Review

1.0
Jun 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Office perks, sabbatical, years ago a good place to start

Cons

Everything else, but with a special mention to very poor leadership, not only in AML but accross all teams. I have hardly seen any lead being demoted or fired in spite of their very poor results in company surveys - even the opposite, I saw some being promoted in spite of their complete lack of knowledge or lead skills, If you search for toxic leadership behavior online, you will find all the points that I have seen around: micromanaging, absolute lack of knowledge in the compliance field, taking advantage of others' ideas for self-promotion, lack of reward or recognition to agents, sometimes even blaming them.. damn, I was even told first hand how a senior Fraud lead made an agent cry until the agent left - the company also has a mental health support, which is the most useless as agents are being told that's not a place to complain... Most of the leads, mainly at senior level are unskilled oportunists, some even get somehow into PM positions for some reason and they also firmly defend themselves, so there does not seem to have any way to push them away from decision-making positions even if they are very far from knowing what "leading" means. From what I have seen so far, if you are an agent with more than 1/2 years of experience, there is a big chance that you are trying to get out and not be treated as a number.

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Wise Response
1y
Thank you for sharing your feedback. We have a strong infrastructure in place to drive a culture of high performance at Wise, to support a fair and equitable performance management process for all Wisers, including Leads. We also want every Wiser to bring their best selves to work, and we’re deeply committed to supporting employee wellbeing. To ensure Wisers have the resources they need, we offer a range of support options, including a 24/7 employee assistance program, mental wellbeing champions across all regions, people advisors who can provide dedicated support. You've voiced a number of concerns which we would encourage you to speak confidentially with your local People Advisor about as they are best placed to provide dedicated support on this topic and address the issues you have raised.

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Cons

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Wise Response
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Thank you for taking the time to write a review. We’re pleased to hear that you appreciate the flexibility, benefits and culture. We hope you continue enjoying your experience at Wise.
1.0
Jul 13, 2026
Recommend
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Pros

Good PTO, and friendly Wisers.

Cons

Management is totally micromanagement, and the People team does not advocate for employees; they appear present only in name. If I were in Kristo’s position, I would conduct a thorough top-to-bottom review of the entire HR department of U.S., and replace all of them. If over 70% of the Austin team would never recommend this workplace, it is a significant warning sign that needs to be addressed.

3
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