Pros
Previously full-time and ready to retire but was offered a chance to go part-time. Flexible schedule to be able to work from home if needed. Outstanding supervisor that listens to my concerns and works to reassure me of those being resolved/settled. Department is very team oriented to work together with any conflicts. They always help with any needs outside of the department.
Cons
Departments need to work together to make a large company provide the small family company service feel to their customers by cross-training departments (create sister departments). Departments are separated and do not offer any help to customers if they have reached the wrong department... Work with the customer and reassure them that they will take care of the issue at hand instead of "I'm sorry I don't handle that" and transfer them. Think outside the box to help the customer at that moment.