Good place to work if you never want to do anything different - ever.. - Customer Specialist Wolters Kluwer Employee Review

4.0
Dec 16, 2009
Recommend
CEO approval
Business Outlook

Pros

Good benefits Good pay Lots of training and resources available

Cons

Lack of promotion opportunity. Each year you ask for a promotion, you will be given a list of what needs to be done to get there. Then, once you have completed those things nothing will happen, and when your review comes around (and you ask about a promotion once again) you will be given a new list of things you need to accomplish first. Even if you routinely outperform the vast majority of others in your position. Upper management short-sightedness. More and more over the last few years the company has been moving with the new trend to make things look pretty in the very, very, short term scenario. Even if those strategies are detrimental to the future. "Flavor of the Month" mentality. Whatever is the chosen product of the moment (usually one that was poorly planned, implemented, and rolled out by the company and is not doing well as a result) is, if it is not doing well it is blamed on the front line. Your desk can be raking in revenue, but if "x" number of your clients haven't gotten on board with "insert chosen product here", you might as well be invisible.

Explore other reviews about Wolters Kluwer

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great salary and commission, great work life balance, great tools

Cons

Can become too bogged down in administrative tasks, taking time away from selling.

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Wolters Kluwer Response
2d
Thank you for sharing your experience. It’s great to hear that you value the compensation, work-life balance, and tools that support your work at Wolters Kluwer. Your feedback on administrative processes is noted and important for how colleagues are able to focus on delivering value for customers and work effectively. We appreciate you taking the time to share this perspective. – Your talent brand team at Wolters Kluwer
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wolters Kluwer has some genuinely amazing people working for them and offers flextime for good work/life balance

Cons

Recently began pushing to "inhouse-outsource" as much of the core business functions as possible to their new service center in Pune, India. While many of my Indian colleagues are exceptional people, the constant turnover with overseas contractors and haphazard hiring and training process means that many of these staff members are woefully underprepared and set up for failure. As an example, I had to train my Indian contractor replacement before I left - while he was a lovely person, he had zero training in or experience with US payroll, benefit or tax structures despite that being approximately 50% of my core job function.

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Wolters Kluwer Response
2d
Thank you for sharing your experience and for your time with us in New York. It’s great to hear that you valued the people you worked with and the flexibility that supported a healthy work-life balance. Your feedback on knowledge transfer, onboarding, and global ways of working is noted and important for how colleagues feel supported and able to work effectively. We appreciate you taking the time to share this perspective. – Your talent brand team at Wolters Kluwer
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