Always changing - Customer Success Manager Workday Employee Review

3.0
Feb 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Great company for getting experience and meeting people who want to be successful and grow.

Cons

Leadership all around is a mess. This is what happens when you take out the old and bring in the new. They all have bright “ideas” and usually get their way without even talking to the frontline workers, get feedback etc. The changes they made to Customer Success was horrendous and our customers do not like it. This is a public company, they only care about pleasing the shareholders. Annel leaving worst thing to happen to the company.. going downhill rapidly.

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Workday Response
1y
We appreciate your feedback and regret that you've had a negative experience. It can be difficult to adjust when an organization goes through changes. There are resources here to support you. Reach out to your people leader to share more, or if you prefer, to People & Purpose who can direct you to some helpful support resources.

Explore other reviews about Workday

5.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance. Company will care about you and your success

Cons

AI strategy is all over the place. Lack of accountability

3.0
Jul 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Great Healthcare benefits -Great people -Great work/life balance

Cons

-It takes entirely too long to get promoted and there's no real solidified pathway for it. They have a checklist of things you need to be proficient in and you do them, but really you're doing next level work/responsibility at the same pay you've been at for a long time. It's almost like you're being dangled a carrot but the goal post is moving back each time. -Internal processes are slow and organizational changes happen so frequently much its hard to keep up with while the reasoning doesn't always make sense -You'll be moved into a different role, team or manager without any prior discussion

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