Great as a corporate the serves its clientele, but lack consistency when it comes to caring for the carer - EAP Clinical Counselor Workplace Options Employee Review

Demanding for counselors as they take the duo role of call agent and therapist. Stressful work environment in which all the counselor's work is timed to the minute. Workload would only be added, reducing is almost non-negotiable. Counselors do not have enough resources to develop their skillsets due to the lack of clinical input, Unclear career path, if not just lack of mobility opportunities. Hence the low retention rate for counselors.