Pros
Fun, friendly peer environment Outstanding management when you get past those you must interact with daily
Cons
Unrealistic productivity standards - if you fall too far below quotas you get fired and if you exceed them you are scrutinized for any way you might have "cheated" because they know the goals are unrealistic. And I agree with the other reviews regarding promotion opportunities. If you're not in with the management clique, don't expect much advancement here. Team leads play favorites and pad their friends' bonuses with easy work and ensure they have plenty of time for chatting and giggling while the rest of the team works frantically to do the remaining work. They do actually tell you that the company does not offer breaks and you are expected to be away from your desk for less than five minutes per day. Management tracks your every move, each minute of each day, which creates an atmosphere of paranoia and distrust.