Company promotes work life balance to its clients but not reflected for own employees - Anonymous employee Workplace Options Employee Review

Management focuses on production only and there is a lot of pressure on employees to move to the next call or case with little room to breathe or actually focus on serving the customer to the best of your ability. Training and quality are an afterthought which is counter productive for a wellness/well being focused company. Employees get burned out due to a culture of operating understaffed. Consultants cut corners for fear of not meeting production goals but subsequently get fired for it but this is the only way to survive if you want to make it here. Management plays favorites and it's very clear that the ones who get promoted are the ones who are on their "good side" because they go out partying with them. A word of advice. If you want to move up, be willing to go Out to the bars or parties with upper management. A lot of times, upper level positions aren't made available for all to apply, they are simply created for and given to the favorites.