Pros
Good benefits. good selection of food in breakroom. The work doesn't really require a lot of experience. People are kind of nice.
Cons
At first, everything appears pretty great. But as time goes on, you see how the consultants (clinical or worklife) are immensely micromanaged. . Email "threats" to "auto-in" are not as immense as they used to be; however, most are expected to toggle answering calls, completing cases, and offering online support. Bonuses are a rarity, as we are more or less a gloried web search and offer most info over the phone. Promotions seem only available if you are the "type (superficial, sorority or frat boy)." The management staff are all super friendly but you are often threatened to be forced to work weekend or other undesired shifts if coverage is short. Sure it's a job, but everybody is trying to find a way out.