A Reflection on Workplace Challenges and Benefits - ACSM - Associate Customer Success Manager World Wide Technology Employee Review

2.0
Jun 25, 2024
Recommend
CEO approval
Business Outlook

Pros

-High level of autonomy, allowing for significant independence in how tasks and contracts are managed -Highly competent and skilled colleagues -Opportunities to engage with a wide breadth of business concepts and departments

Cons

-Extreme lack of structured training, leading to a steep learning curve -Disparity between low pay and high responsibility is a concern -Unclear vision regarding the job responsibilities and boundaries of the "CX - Recurring Revenue" department -Leadership and strategic planning remain in a nascent stage for a 6-7 year old department of 40+ people. This underdevelopment affects overall efficiency and direction, hindering forward progress.

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World Wide Technology Response
2y
Thank you for your review and feedback. Providing employees with the training, expectations, and support they need to thrive is an important part of being a great place to work. We continue to work with our managers to ensure that our teams are equipped with the tools they need to succeed. Thanks again.

Explore other reviews about World Wide Technology

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, benefits and leadership

Cons

none - amazing place to work

2.0
Jul 6, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

My manager was very supportive she would give great feedback and try to help me grow . The people were awesome. My coworkers were great and supportive.

Cons

For all the projects we had regional managers there was one that had it out for me. This person was relentless and I went to my manager. The problem I had with this person was they never stop coming after me and my manager tried to stop this person in their tracks, but they tried a way to come after me. My manager’s manager was kind of not a good manager because he was all about the numbers and he didn’t care about the person. He never once had a one-to-one conversation with me I noticed that he played favorites with people and it’s just not good to do that. I believe that as a senior manager, you have to get to know your team instead of hearing what other people say. There was a senior project manager out there who essentially threw me under the bus. When people would resign, all of the projects that were left behind by the previous person they would dump it on one person. It is a lot of work to dump on a person. Some managers would help you grow and there are others that will do the work behind your back on a project. There was one who would start adjusting my project numbers and get mad at me. Mind you this was my first year and this manager would throw me under the bus. “Great Workplace?” Please

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