Hard work and challenging, but also extremely rewarding! - General Manager Wren Kitchens Employee Review

5.0
Apr 5, 2017
Recommend
CEO approval
Business Outlook

Pros

Having moved from job to job every 2 years or so previously, I have now been working for Wren for nearly 6 years, which I feel speaks for itself. I was taken on as a Kitchen Designer 6 years ago with no knowledge of the kitchen or sales industry. I worked hard to learn the industry and through various promotions over the years, I am now a showroom manager and I have been running my own showroom for nearly 4 years with a view to enrolling on regional manager development in the near future. I have read a lot of bad reviews on here from ex-employees which paint Wren in a bad light (mostly under 1yr of service). It is a rapidly expanding business and the reason for its success is down to retaining and developing the right people. I have personally seen this company grow from 18 stores to the 61 we have today and can honestly say that the potential as an employee is down to how hard you are prepared to work and the results that you achieve. As long as I continue to be rewarded with career progression and excellent rates of pay, I couldn't see myself working anywhere else.

Cons

As with any retail business, the hours can be unsociable with having to work weekends and bank holidays, but if you are keen to earn good money, than why wouldn't you want to be in on the busiest retail days? It can be intensive and hard work, so if you are looking to rock up to a job where you can sit back and relax, then Wren probably isn't the right place for you. On the flip side, if you are prepared to put in the time and effort and prove yourself, then you will be rewarded with career progression, development and the best pay in the industry.

Explore other reviews about Wren Kitchens

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve been with Wren Kitchens for about a year now, and my experience has been nothing but positive. The company continues to grow and expand, which creates great opportunities to learn new things and develop professionally. The environment is very collaborative and supportive. There’s a great balance of autonomy in your role while still having the support of teammates and management when needed. My manager has been especially great at providing coaching, guidance, and encouragement that has helped me continue to grow in my role. The benefits are also very competitive, and I really appreciate that there are multiple options available so you can choose the plans that best suit your lifestyle and needs. The PTO offering is competitive as well, which makes it easier to maintain a healthy work-life balance. Overall, it’s been a rewarding experience working for a company that values development, teamwork, and continued growth.

Cons

None that I can think of!

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Wren Kitchens Response
3mo
Hello, thank you for taking the time to leave such a thorough and thoughtful review of your experience with Wren! It's so great to hear that your time with the company has been so positive and that you've found the environment supportive and full of opportunities to grow. We're also pleased to hear that the benefits and PTO offerings have helped to support a healthy work-life balance. It's especially encouraging to hear that the support and coaching from your management team have helped you develop in your role. Thank you again for your feedback and for being part of the Wren team, we wish you success in your role!
4.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunity to learn and retain role-specific knowledge. Hands on experience with Salesforce (CRM). Encouraged to troubleshoot and resolve issues independently without over reliance on support. Coworkers are consistently helpful and collaborative within departments. Team culture is supportive and driven to help each other succeed. Customer service processes within the call center are generally well structured. Company provides the necessary tools and supplies to do the job.

Cons

Role requires constant attention to detail, which can be mentally taxing. In some cases, answers for client inquiries require escalation, delaying resolution. Cross department communication and processes outside of the call center can be unclear or inconsistent. Certain policies add extra steps that slow down issue resolution for customers. Pay is acceptable but could be more competitive for the level of responsibility. Fixed schedule (9:00–5:30) offers limited flexibility.

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Wren Kitchens Response
4mo
Hello, thank you for taking the time to share such a comprehensive and thoughtful review of your experience with us. It really helps us deeply understand how our teams feel and understand where improvements may need to be considered. We're really pleased to hear that you've found the team culture supportive, the training and tools effective and that you've had the opportunity to build strong role-specific knowledge and experience. We also appreciate your honest and constructive feedback regarding workload, attention to detail, escalation processes, cross-department communication, flexibility, and compensation. These are important considerations, and insights like yours help inform ongoing discussions around how we can streamline processes, improve clarity between teams, and continue to support our frontline colleagues. If you have any further feedback, suggestions or would like to explain your experience in further detail please don't hesitate to contact us at LetsTalk@Wrenkitchens.com. Thank you again for your openness and engagement. We appreciate your contribution and are glad to have you as part of the Wren team.
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