Wren Kitchens - South coast region - General Manager Wren Kitchens Employee Review

5.0
Apr 8, 2017
Recommend
CEO approval
Business Outlook

Pros

I've worked for Wren for 3 and half years and I can safely say I haven't once regretted my decision to become part of the wren family. My main reason for joining the company was to give myself the opportunity to build a career with a clear development path. I joined the business as an assistant manager and within 2 years I was entrusted with my own showroom, this was only achieved by the commitment and trust shown by my regional (south coast) and divisional managers (south division). My time as a GM hasn't been easy however I've had unbelievably support and encouragement over the past year. I honestly couldn't ask for a better manager to work for on both a professional and personal level. Obviously everyone comes to work to earn money and the Wren package is just like it's product..... Market leading. I've worked with other kitchen companies and nothing comes close to the Wren salary package. When you look at the uncapped earnings, promotional bonuses and end of year bonus you will understand why Wren expect results and dedication. I personally think the long hours and pressure is a small ask when you look at your P60.

Cons

Wren is a sales environment and in any sales roll there is an expectation to deliver. To deliver these targets will take long hours and hard work. You are heavily targeted around your KPI performance and if you aren't at the required level you will be challenged (rightly so!). In the south this challenge isn't a beating but a combination of regularly reviews and training courses. You will find you work hard for your manager and not because of them!

Explore other reviews about Wren Kitchens

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve been with Wren Kitchens for about a year now, and my experience has been nothing but positive. The company continues to grow and expand, which creates great opportunities to learn new things and develop professionally. The environment is very collaborative and supportive. There’s a great balance of autonomy in your role while still having the support of teammates and management when needed. My manager has been especially great at providing coaching, guidance, and encouragement that has helped me continue to grow in my role. The benefits are also very competitive, and I really appreciate that there are multiple options available so you can choose the plans that best suit your lifestyle and needs. The PTO offering is competitive as well, which makes it easier to maintain a healthy work-life balance. Overall, it’s been a rewarding experience working for a company that values development, teamwork, and continued growth.

Cons

None that I can think of!

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Wren Kitchens Response
3mo
Hello, thank you for taking the time to leave such a thorough and thoughtful review of your experience with Wren! It's so great to hear that your time with the company has been so positive and that you've found the environment supportive and full of opportunities to grow. We're also pleased to hear that the benefits and PTO offerings have helped to support a healthy work-life balance. It's especially encouraging to hear that the support and coaching from your management team have helped you develop in your role. Thank you again for your feedback and for being part of the Wren team, we wish you success in your role!
4.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunity to learn and retain role-specific knowledge. Hands on experience with Salesforce (CRM). Encouraged to troubleshoot and resolve issues independently without over reliance on support. Coworkers are consistently helpful and collaborative within departments. Team culture is supportive and driven to help each other succeed. Customer service processes within the call center are generally well structured. Company provides the necessary tools and supplies to do the job.

Cons

Role requires constant attention to detail, which can be mentally taxing. In some cases, answers for client inquiries require escalation, delaying resolution. Cross department communication and processes outside of the call center can be unclear or inconsistent. Certain policies add extra steps that slow down issue resolution for customers. Pay is acceptable but could be more competitive for the level of responsibility. Fixed schedule (9:00–5:30) offers limited flexibility.

avatar
Wren Kitchens Response
4mo
Hello, thank you for taking the time to share such a comprehensive and thoughtful review of your experience with us. It really helps us deeply understand how our teams feel and understand where improvements may need to be considered. We're really pleased to hear that you've found the team culture supportive, the training and tools effective and that you've had the opportunity to build strong role-specific knowledge and experience. We also appreciate your honest and constructive feedback regarding workload, attention to detail, escalation processes, cross-department communication, flexibility, and compensation. These are important considerations, and insights like yours help inform ongoing discussions around how we can streamline processes, improve clarity between teams, and continue to support our frontline colleagues. If you have any further feedback, suggestions or would like to explain your experience in further detail please don't hesitate to contact us at LetsTalk@Wrenkitchens.com. Thank you again for your openness and engagement. We appreciate your contribution and are glad to have you as part of the Wren team.
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