Wren says they are family oriented but they force sundays on us 1 off every month - Drivers Mate Wren Kitchens Employee Review

1.0
Jun 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Weekly Pay Great Bunch of guys in the yard Will take you on after 3-5 months Onsite parking Enjoyable when loads and routes are planned well

Cons

Pay is a joke £9 an hour is not enough for the work we do carrying kitchens up multistore flats and long walks around customers houses with heavy units daily load of trucks are between 2550KG and 5500KG to off load all weather with limited time for delivery Not enough time given for difficult deliveries ie Flats, Bad Access, Length of walk to property, size of Kitchen Route management is substandard and inefficient Loads are terrible often have to unload half a box to get to your first kitchen No lifting equipment provided for heavy units for use on stairs Surveyors don’t do their jobs properly i.e. not mentioning distance from truck to drop location, steps, state of property such as missing floor boards narrow stairs delivering to construction sites resulting in bad access and making the job harder risking injury to Porters and Drivers Wren says Health and safety is priority but some units and worktops weigh too much for even 2 men excess of 60-120KG Towers and units with inserts should be flat packed for safety reasons and better access Wren Driver Supports favours delivering over safety of its drivers and porters rarely fail a job for health and safety reasons regardless of what driver/porter say or evidence provided

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Wren Kitchens Response
5y
Thank you for taking the time to leave us a review. We are committed to constantly improving our working environment and it is feedback like this that helps us do just that! If you would like to discuss anything further, please reach out to us at LetsTalk@wrenkitchens.com!

Explore other reviews about Wren Kitchens

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve been with Wren Kitchens for about a year now, and my experience has been nothing but positive. The company continues to grow and expand, which creates great opportunities to learn new things and develop professionally. The environment is very collaborative and supportive. There’s a great balance of autonomy in your role while still having the support of teammates and management when needed. My manager has been especially great at providing coaching, guidance, and encouragement that has helped me continue to grow in my role. The benefits are also very competitive, and I really appreciate that there are multiple options available so you can choose the plans that best suit your lifestyle and needs. The PTO offering is competitive as well, which makes it easier to maintain a healthy work-life balance. Overall, it’s been a rewarding experience working for a company that values development, teamwork, and continued growth.

Cons

None that I can think of!

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Wren Kitchens Response
3mo
Hello, thank you for taking the time to leave such a thorough and thoughtful review of your experience with Wren! It's so great to hear that your time with the company has been so positive and that you've found the environment supportive and full of opportunities to grow. We're also pleased to hear that the benefits and PTO offerings have helped to support a healthy work-life balance. It's especially encouraging to hear that the support and coaching from your management team have helped you develop in your role. Thank you again for your feedback and for being part of the Wren team, we wish you success in your role!
4.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunity to learn and retain role-specific knowledge. Hands on experience with Salesforce (CRM). Encouraged to troubleshoot and resolve issues independently without over reliance on support. Coworkers are consistently helpful and collaborative within departments. Team culture is supportive and driven to help each other succeed. Customer service processes within the call center are generally well structured. Company provides the necessary tools and supplies to do the job.

Cons

Role requires constant attention to detail, which can be mentally taxing. In some cases, answers for client inquiries require escalation, delaying resolution. Cross department communication and processes outside of the call center can be unclear or inconsistent. Certain policies add extra steps that slow down issue resolution for customers. Pay is acceptable but could be more competitive for the level of responsibility. Fixed schedule (9:00–5:30) offers limited flexibility.

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Wren Kitchens Response
5mo
Hello, thank you for taking the time to share such a comprehensive and thoughtful review of your experience with us. It really helps us deeply understand how our teams feel and understand where improvements may need to be considered. We're really pleased to hear that you've found the team culture supportive, the training and tools effective and that you've had the opportunity to build strong role-specific knowledge and experience. We also appreciate your honest and constructive feedback regarding workload, attention to detail, escalation processes, cross-department communication, flexibility, and compensation. These are important considerations, and insights like yours help inform ongoing discussions around how we can streamline processes, improve clarity between teams, and continue to support our frontline colleagues. If you have any further feedback, suggestions or would like to explain your experience in further detail please don't hesitate to contact us at LetsTalk@Wrenkitchens.com. Thank you again for your openness and engagement. We appreciate your contribution and are glad to have you as part of the Wren team.
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