Do not look after their staff! - Surveyor Wren Kitchens Employee Review

1.0
Jul 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Lots of driving and meeting new customers in their homes, working with some great people.

Cons

They do not trust their staff, they treat everyone like they are going to do something wrong or have in the past. You have to fill out daily a mileage report every time you start and stop the engine. Even though the van is tracked. You have to fill out a daily time sheet with the time you started the engine in the morning and turned it off at night. Even though it is on the previous report. You have to explain how many measurements or compliance’s checks you have completed, even though they receive a report every week with this information on. You have to let them know what showrooms you have visited against even though it is on the mileage report. You have to complete a COVID sheet everyday (not a bad thing) plus you have to complete a vehicle van check everyday. None of this paperwork is accounted for in your working day. As when you are not measuring or driving to a measure you have to be in the showroom completing compliance checks. If you do not hit your target then you have to explain why. Even though we could’ve been getting diesel getting our van cleaned. Completing all of this paperwork. Every email or communication is threatening, there are never any positive communications you don’t here what’s going well or how you’ve been doing a good job. They just think everyone is trying to get one over them and threaten you in capital letters and red writing. The rota is terrible, it is 4 week rolling with only one weekend off in 4 and only 2 Sunday's. it is a mixture of 9-18:30 shifts or 10:30-20:00 shifts. Recently they have apparently taken into consideration people aren’t happy with this. So have offered two alternatives. Of four week rolling again of 1 week of early and 1 week of lates. Or 2 weeks of early and 2 weeks of lates. So if you’ve got kids you will see them to take them to school and that’s it for 2 weeks. They dictate when you can take your lunch even though you are in a van driving from measure to measure. You then have to take an hours lunch when they say, sitting in your van which could be in the middle of nowhere. But apparently we are showroom based employees so surely they should allow travel time to and from a showroom for a lunch break. Also the contract states we should be having a 30 min lunch so they have added 30 mins onto everyone’s shift to accommodate this.

Explore other reviews about Wren Kitchens

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve been with Wren Kitchens for about a year now, and my experience has been nothing but positive. The company continues to grow and expand, which creates great opportunities to learn new things and develop professionally. The environment is very collaborative and supportive. There’s a great balance of autonomy in your role while still having the support of teammates and management when needed. My manager has been especially great at providing coaching, guidance, and encouragement that has helped me continue to grow in my role. The benefits are also very competitive, and I really appreciate that there are multiple options available so you can choose the plans that best suit your lifestyle and needs. The PTO offering is competitive as well, which makes it easier to maintain a healthy work-life balance. Overall, it’s been a rewarding experience working for a company that values development, teamwork, and continued growth.

Cons

None that I can think of!

avatar
Wren Kitchens Response
3mo
Hello, thank you for taking the time to leave such a thorough and thoughtful review of your experience with Wren! It's so great to hear that your time with the company has been so positive and that you've found the environment supportive and full of opportunities to grow. We're also pleased to hear that the benefits and PTO offerings have helped to support a healthy work-life balance. It's especially encouraging to hear that the support and coaching from your management team have helped you develop in your role. Thank you again for your feedback and for being part of the Wren team, we wish you success in your role!
4.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunity to learn and retain role-specific knowledge. Hands on experience with Salesforce (CRM). Encouraged to troubleshoot and resolve issues independently without over reliance on support. Coworkers are consistently helpful and collaborative within departments. Team culture is supportive and driven to help each other succeed. Customer service processes within the call center are generally well structured. Company provides the necessary tools and supplies to do the job.

Cons

Role requires constant attention to detail, which can be mentally taxing. In some cases, answers for client inquiries require escalation, delaying resolution. Cross department communication and processes outside of the call center can be unclear or inconsistent. Certain policies add extra steps that slow down issue resolution for customers. Pay is acceptable but could be more competitive for the level of responsibility. Fixed schedule (9:00–5:30) offers limited flexibility.

avatar
Wren Kitchens Response
5mo
Hello, thank you for taking the time to share such a comprehensive and thoughtful review of your experience with us. It really helps us deeply understand how our teams feel and understand where improvements may need to be considered. We're really pleased to hear that you've found the team culture supportive, the training and tools effective and that you've had the opportunity to build strong role-specific knowledge and experience. We also appreciate your honest and constructive feedback regarding workload, attention to detail, escalation processes, cross-department communication, flexibility, and compensation. These are important considerations, and insights like yours help inform ongoing discussions around how we can streamline processes, improve clarity between teams, and continue to support our frontline colleagues. If you have any further feedback, suggestions or would like to explain your experience in further detail please don't hesitate to contact us at LetsTalk@Wrenkitchens.com. Thank you again for your openness and engagement. We appreciate your contribution and are glad to have you as part of the Wren team.
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