Fun and Rewarding! - Kitchen Designer Wren Kitchens Employee Review

5.0
Feb 3, 2015
Recommend
CEO approval
Business Outlook

Pros

I am proud to work for Wren because we focus on manufacturing high quality fully assembled kitchens in the UK and also delivering exceptional service. When I first started at Wren I had no knowledge of the Kitchen industry which was quite daunting. As part of the Wren Induction I spent a few weeks shadowing colleagues before being invited to a weeks intensive training course. It was based in Howden near the factories so we visited them to gain an understanding of the manufacturing processes involved with making our kitchens, this was very useful. The weeks course was very informative but at the same time really enjoyable. The hotel I stayed at was amazing and all travel and meals were paid for. I enjoy waking up in the morning to come to work because I am part of a great team in the Southampton Store. The team works together to hit weekly sales targets and ensure we deliver excellent customer service which is regulated by customer feedback from our email survey that is sent to them. We finished as a store number one in the company for customer service which I am proud to be a part of. You are your own boss so being organised and planning is key to a successful career at Wren. You determine whether you are going to be a top performing designer or an average one. The financial rewards are amazing, you can earn really good money which is based around your volume of sales and a basic salary. I get a real buzz when I sign of a Wren installed kitchen and the customer is ecstatic with the finished product and the service they have had along the way. I then take photos of the kitchen to show to other potential customers, which really helps them imagine what there kitchen may look like.

Cons

You work weekends and at least one late night a week as you have to be available for your customers. On the flip side this is when you make your money and their is plenty of holiday to take!

Explore other reviews about Wren Kitchens

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve been with Wren Kitchens for about a year now, and my experience has been nothing but positive. The company continues to grow and expand, which creates great opportunities to learn new things and develop professionally. The environment is very collaborative and supportive. There’s a great balance of autonomy in your role while still having the support of teammates and management when needed. My manager has been especially great at providing coaching, guidance, and encouragement that has helped me continue to grow in my role. The benefits are also very competitive, and I really appreciate that there are multiple options available so you can choose the plans that best suit your lifestyle and needs. The PTO offering is competitive as well, which makes it easier to maintain a healthy work-life balance. Overall, it’s been a rewarding experience working for a company that values development, teamwork, and continued growth.

Cons

None that I can think of!

avatar
Wren Kitchens Response
3mo
Hello, thank you for taking the time to leave such a thorough and thoughtful review of your experience with Wren! It's so great to hear that your time with the company has been so positive and that you've found the environment supportive and full of opportunities to grow. We're also pleased to hear that the benefits and PTO offerings have helped to support a healthy work-life balance. It's especially encouraging to hear that the support and coaching from your management team have helped you develop in your role. Thank you again for your feedback and for being part of the Wren team, we wish you success in your role!
4.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunity to learn and retain role-specific knowledge. Hands on experience with Salesforce (CRM). Encouraged to troubleshoot and resolve issues independently without over reliance on support. Coworkers are consistently helpful and collaborative within departments. Team culture is supportive and driven to help each other succeed. Customer service processes within the call center are generally well structured. Company provides the necessary tools and supplies to do the job.

Cons

Role requires constant attention to detail, which can be mentally taxing. In some cases, answers for client inquiries require escalation, delaying resolution. Cross department communication and processes outside of the call center can be unclear or inconsistent. Certain policies add extra steps that slow down issue resolution for customers. Pay is acceptable but could be more competitive for the level of responsibility. Fixed schedule (9:00–5:30) offers limited flexibility.

avatar
Wren Kitchens Response
4mo
Hello, thank you for taking the time to share such a comprehensive and thoughtful review of your experience with us. It really helps us deeply understand how our teams feel and understand where improvements may need to be considered. We're really pleased to hear that you've found the team culture supportive, the training and tools effective and that you've had the opportunity to build strong role-specific knowledge and experience. We also appreciate your honest and constructive feedback regarding workload, attention to detail, escalation processes, cross-department communication, flexibility, and compensation. These are important considerations, and insights like yours help inform ongoing discussions around how we can streamline processes, improve clarity between teams, and continue to support our frontline colleagues. If you have any further feedback, suggestions or would like to explain your experience in further detail please don't hesitate to contact us at LetsTalk@Wrenkitchens.com. Thank you again for your openness and engagement. We appreciate your contribution and are glad to have you as part of the Wren team.
See reviews by: Helpful|Rating|Date|All