A bit disappointing - Customer Care Advisor Wren Kitchens Employee Review

2.0
Feb 12, 2022
Recommend
CEO approval
Business Outlook

Pros

Friendly team , majority managers are really nice and helpful , customer service against are very friendly Sarah the team manager was absolutely lovely so friendly and helpful always took the time to speak to you , nothing was to much trouble it’s a shame she’s leaving soon . Claire and Cheryl were very friendly and easily approachable. Always made time to help you. Didn’t really interact with other managers

Cons

Some managers assert there authority and are very short and sharp have an attitude that stinks. Some use the power of intimidation to make you uncomfortable. Not a nice place to be, especially with how fast paced the job is. Not enough training Some are not very friendly and make that perfectly clear.it’s a case of if you fit your ok if not it’s made very clear

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Wren Kitchens Response
4y
Hi there, thanks for taking the time to leave us a review and for leaving feedback! We're disappointed to hear your feedback regarding some of our managers, please accept our apologies for this. We'd love to discuss this in more depth, please reach out to us at LetsTalk@wrenkitchens.com

Explore other reviews about Wren Kitchens

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve been with Wren Kitchens for about a year now, and my experience has been nothing but positive. The company continues to grow and expand, which creates great opportunities to learn new things and develop professionally. The environment is very collaborative and supportive. There’s a great balance of autonomy in your role while still having the support of teammates and management when needed. My manager has been especially great at providing coaching, guidance, and encouragement that has helped me continue to grow in my role. The benefits are also very competitive, and I really appreciate that there are multiple options available so you can choose the plans that best suit your lifestyle and needs. The PTO offering is competitive as well, which makes it easier to maintain a healthy work-life balance. Overall, it’s been a rewarding experience working for a company that values development, teamwork, and continued growth.

Cons

None that I can think of!

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Wren Kitchens Response
4mo
Hello, thank you for taking the time to leave such a thorough and thoughtful review of your experience with Wren! It's so great to hear that your time with the company has been so positive and that you've found the environment supportive and full of opportunities to grow. We're also pleased to hear that the benefits and PTO offerings have helped to support a healthy work-life balance. It's especially encouraging to hear that the support and coaching from your management team have helped you develop in your role. Thank you again for your feedback and for being part of the Wren team, we wish you success in your role!
1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Vacation time. Off 2 plus weeks paid for Christmas

Cons

Disorganized. Everything is an emergency. If new emergency comes up forget last emergency till after current emergency is taken care of.

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