Avoid this company ! ! ! - Kitchen Designer Wren Kitchens Employee Review

Management are selfish and treat designers like rodents. Belittled, bullied, talked down to, shouted at. Don't get respect and are expected to empty bins or mop floors. Paid very little and commission structure is harsh and unfair. You have to not care about the customer to make any money in the job. Treated like scum if you don't have appointments and considered to be wasting company time. A horrid company that hates both its staff and customers. - £20,000 monthly threshold is shocking. A designer must put £20k in the till each month before they can make any commission. That's a quarter of a million pounds a year from each designer just to work at Wren. - Work every weekend. Work from 9am until 8pm every Wednesday because "Offers end". 9 hour on average working day. 1 hour unpaid lunch. Have to be there 15 mins early for a brief so you go from agreeing to 40 hours a week to it being over 47 hours and being paid just £400 a week until you get commission. - Constantly hounded to get deposits as fast as possible to satisfy the manager's greed and ego but we are the ones who suffer if they cancel. If you do 5 sales in a week and get a £25k cancellation, that puts you back at the start again. You have to make back what was cancelled even though it didn't cost the company but it costs the designers. That would mean those 5 sales that were put on are now Wren's to profit 100% from. Meanwhile we suffer because we take a deposit from a customer who later asks for a no hassle refund which they will get and we have a debt to pay before we get commission again. So Wren's business model is to get the designers to put their neck on the butchers block at all times so they sell more kitchens for free and work harder to make money. 4 times as hard to make the same money. This is how Malcolm Healy really made his fortunes by exploiting his staff. FREE ISSUES - If there is a problem with an order a customer receives then that charge falls on the designers. Wren don't suffer. They are quite happy to blame the designer and take £100s out your wages for things that are beyond your control and just tell you to keep putting the numbers on. Zero compassion from this company. Treated like scum whether top or bottom of the showroom. Bad attitudes from management. Belittling, daily abuse, calling to their desk for daily lectures that we aren't good enough and to justify our jobs. Management love treating staff like their toys and can be very pety when things don't go their way. A constant feeling that we could be fired and replaced. Every designer gets assigned a kitchen to keep clean and management can walk you round like a school child checking each drawer and cupboard for dust or anything to pull you up for. They don't like you socialising. They would rather you were busy somehow even though you are up to date but they keep giving us jobs to do like we are costing the company money just talking to each other. Names getting said on the radio constantly to go to management desk for a daily dress down and told you aren't good enough and need to be making the manager more money. Even though you may have sold £8,000 worth of kitchens after you've paid you're threshold, a £16,000 cancel comes in and now your £8000 kitchen commission gets absorbed by the cancellation so I now owe Wren £8000 before I can make money on the original £8000 kitchen. So I have to work twice as hard for the money I earned and still manage the free kitchens we give to Wren. All we work for in the end is the delivery bonus. That is just unfair at best. Phones ring constant but GM doesn't pick it up. Expects us to fix each issue but doesn't realise we need to ask designers for advice or help but they think we are still socialising. Where else do you pay £250,000 a year to work and be victimised, bullied and abused on a regular basis? To be spoken to like a child from a pack of cult leaders. Is this really the #1 Kitchen Retailer? STAY AWAY!!