Pros
Majority of the staff are great Potential to earn lots of your a managers favourite
Cons
Long working hours- 11 hour days Unpaid over time- hours are not given back if you have stayed extra Poor training in the showroom- one week training in Hull which is good but doesn’t include much about what to do after a sale Poor management- managers that shout and swear at staff. Staff turnover- I can not even count how many people that have either left or been sacked for “poor performance” Rota- they change rotas with no notice. The rota sent out never matches the calendar we book appointments on to Constant WhatsApp messages, when you mute or archive the group you are told off by management Poor customer service- takes up to an hour most days to speak to someone Management are only interested in getting a sale, no training on what to do after the sale. Upon asking for help you are told to go away or ignored. Customers call the showroom to speak to management, managers don’t want to speak to them. Often making us lie to the customer and say they are in a meeting. Customer that request a refund are often left chasing it to be done for weeks and weeks. There is no quality control- the amount of units that go out damaged is unreal. Hierarchy and management all seem to be fighting against each other. I have witnessed several managers slagging off other managers and hierarchy. It isn’t professional at all. Colleagues have made complaints about bullying that have never been taken seriously. 2 year probation period is obscene. If you aren’t a top performing sales person then you will soon be dismissed. Basic salary is very poor
