Inconsistent Work Culture - Team Manager Wren Kitchens Employee Review

-False advertisement from the advertising jobs and interview as the working culture of Wren is doubling up on workload continuously for all staff and inconsistent organisational changes. This make it impossible to form positive relationships with peers or mentors. - Day to day you are bombarded with complaints from senior management from customers about the quality of stock in or installation service they have received in which the internal meetings consist of passing the blame rather than resolving the issue. - Showroom staff member over/cross sell on installations or stock so their commission is uplifted then phone your staff directly if this is reported to shout at them down the phone (I cannot count how many times I have intercepted this as they was bullying advisors at Head Office). - Senior management scared with any form of media complaint, it is expected of you to instantly micromanage a customers kitchen till completion so to stop a complaint. -Training is unrealistic as 1/3 calls are complaints (mostly regarding stock issues / timeframes to receive new stock) and training only show positives, never a negative. - Senior management choose to ignore certain aspects of the work culture which causes serious departmental issues and repetitive problems in the work force.