6y
We are sorry to hear your recent work experience has been challenging. Like many companies we are doing our best to navigate the “new normal” that COVID-19 has brought us. We want to start by acknowledging the hard work all of our Wrikers are doing, and thank you for your commitment to our mission. Our executive team is meeting daily to discuss how COVID is changing work as we know it, and our sales leadership team specifically is regularly reviewing data to better understand how the pandemic is affecting variables such as demand, workload, and performance. While this remains a “learn as you go” environment for most businesses today, we are keeping an eye on these factors to ensure that we respond in a way that is fair for our team members and that takes into account factors that may be outside of our control. To start, we have already met with our sales teams to inform them of a shift from daily to weekly KPI tracking to help prevent burnout. We also have asked all of our sales team members to take a “mental health day” each month to unplug and focus on their personal wellness. These days do not count towards PTO and are highly encouraged. We are listening, and we are always open to adapting to better support our Wrikers and our customers.
Early on, Wrike quickly realized we have a real ability to support our clients around the world during this crisis. Wrike quickly shifted its focus to how we can help companies worldwide transition to remote work, including supporting PS and Marketing departments to achieve operational efficiency in this new economy. We truly believe that the combined efforts of our entire Wrikeforce can support companies in need of support as they transition to a virtual work environment. This can be challenging work, which is why we continue to remind - and encourage - employees to use our unlimited PTO policy so they can take time for rest and recovery when it is needed most. I would also encourage you to book time with our HR partners, VP of sales, or CRO who are all conducting office hours and offering individual one-on-one check-ins with our team to solicit feedback, answer any questions from the team, and provide support. You can also feel free to reach out to us at hr-us@team.wrike.com. We are always available to help!