Run quickly - Former Concierge Wynn Resorts Employee Review

1.0
May 13, 2024
Recommend
CEO approval
Business Outlook

Pros

There are very few of these. The environment is terrible, management is too busy to acctually manage and does a great deal of grunt work. Vacations are denied consistently. Additionally, management makes a habit of calling employees at home to berate them for making mistakes. A suppose a pro would be I learned management here is terrible and HR is worse.

Cons

They fire people on FMLA, bait people into switching job statuses and then fail To provide insurance and other perks, they routinely deny vacation benefits to concierge individuals instead making them call in and accumulate points. They encourage individuals to work off the clock and steal tips (there’s a 2000.00 bottle of alcohol that was tipped to a concierge in the chef’s office that was stolen from the concierge. He wasn’t provided compensation.). Turn over is also incredibly high. Oh and also the feedback that managers do provide is often contradictory.

Explore other reviews about Wynn Resorts

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Luxury clientele, employee dining room, beautiful hotel

Cons

Too corporate, managers don’t fight for you, lack of security,

1.0
Mar 17, 2026
Recommend
CEO approval
Business Outlook

Pros

You technically get a free lunch and a one-hour break in an 8 hour shift but good luck ever using it.

Cons

There’s no time. I even feel guilty stopping to drink water or use the bathroom. It’s always going to be your fault if you don’t finish 12 credits with precision and perfection. You risk developing recurring UTIs like me. They know most GRAs can’t take breaks and it’s not even a secret….. but make one mistake, like claiming a credit incorrectly, not finishing a room because the guest came back, or marking the wrong room completed, and all hell breaks loose. They’ll remind you that the company pays you for credits, ignoring the fact that if you had a dollar for each day you don’t take breaks or lunch, you’d have a fortune. It’s a very abusive environment. It’s hard to find a GRA who can meet their standards, and if they find the right fit, that GRA can’t make mistakes. Every mistake is recorded and stays in your file, so they can cover themselves later if they want to fire you.

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