Tech Support Department Needs improvement - Technical Support Xactware Solutions Employee Review

Great culture, good people, and good work-life balance.

Not a lot of opportunity for internal advancement.

- Good benefits - Secure positions (they don't fire people to trim the budget) - Excellent facilities - Flexible work-from-home policy in most departments (as long as you aren't abusing it) - Fun activities for the whole family (I'm a fan of the movie nights on the lawn)

- Management is moving backward, not forward. - Promotions are given based on who you are friends with. - There is a severe lack of diversity especially in management. - Once they have made up their minds, senior management won't listen to concerns or suggestions. But they don't give you a chance to express your concerns or suggestions before they make up their minds. - There is a lack of communication across departments. People are duplicating work because no one is talking to their counterparts in the rest of the company. - The product release is driven by development. This might be a pro if you are a developer. But for marketing, sales, implementation, QA, documentation, training, and support, it is a pain in the neck. The company doesn't look good if you are learning about a product feature for the first time when a customer asks you a question about it.