The 5 star reviews are solicited - Anonymous employee Xplor Technologies Employee Review

1.0
May 5, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Atlanta office location is good. Free parking. Ping pong table if you’re a bro. “Unlimited vacation” (that no one uses).

Cons

There is a lot of trash talk, the Florida office is a joke and very winey. The actual product is bad but no one seems to care. The five star reviews are solicited mostly from a young inside sales team, obviously we are going to be positive when our boss is watching us write the review. Unless you need some basic sales experience to get your career started avoid. Same goes for other departments. Go work at any of the other software companies in Atlanta.

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Xplor Technologies Response
7y
Thank you for taking the opportunity to provide your feedback. We understand there have been concerns with the product. FieldEdge just completed an extensive 4 day product improvement / planning session that included all parts of the company (product, engineering, support, onboarding, customer success, etc). This meeting was used to plan out the next six month of improvements, enhancement and new features based on customer feedback and industry knowledge including all teams input. This planning session was very successful and will help drive the right product improvements over the next six months. Quarterly reviews like this are being planned going forward to make sure we adjust the product features and functionality to ensure we have the best possible Field Services software. We apologize that you feel our reviews are solicited. FieldEdge does promote Glassdoor and encourages employees to share their experiences, regardless of whether they are positive or negative. There is no guidance provided on what should be represented within these reviews. We appreciate any and all feedback so we can gain a better understanding of how we are doing, where we need to improve and what we need to continue doing to create a positive environment for our employees. In an attempt to improve this experience for employees going forward, we would appreciate any additional/specific feedback you are willing to share regarding your experience. You can send this information to bware@fieldedge.com. Thank you, Brielle Ware Human Resources Manager

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Cons

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Explor Ever since Explor was purchased by a PE firm, every aspect of the company to the most granular detail has effectively gone up in flames. For anyone who needs context, PE firms are parasites that steal exorbitant amounts of money from the companies they buy out - and then they have 26 year old matcha drinking ‘financial associates’ in some high rise in NYC make pivotal business decisions that negatively affect hundreds of employees’ lives all because they learned in an MBA class that making the ‘costs’ line in the Excel spreadsheet go down would make the ‘profit’ line go up. The first ‘strategic’ business decision made was to cut down on software developers (to make the ‘profit’ line go up in Excel), which has resulted in a WORSE product - then they hiked the price on customers (Again, to make the ‘profit’ line go up in Excel) which as anyone would have expected, enraged ALL our customers. The resultant employees who didn’t abruptly leave are now tormented daily with more and more ignoramus ‘strategic’ business decisions and treated like ants that a child is playfully burning alive with a magnifying glass. If you want to be treated with any human dignity whatsoever, Explor will not be a good fit for you. However, if you want every day at work to feel like you are a participant in the Stanford Prison Experiment while simultaneously having to take calls at all hours from every customer who wont stop asking “Why does the software I pay money for to run my business no longer work”, Explor will be the perfect future employer for you to take that big next step in your career.

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