7y
Thank you for taking the opportunity to provide your feedback. We understand there have been concerns with the product. FieldEdge just completed an extensive 4 day product improvement / planning session that included all parts of the company (product, engineering, support, onboarding, customer success, etc). This meeting was used to plan out the next six month of improvements, enhancement and new features based on customer feedback and industry knowledge including all teams input. This planning session was very successful and will help drive the right product improvements over the next six months. Quarterly reviews like this are being planned going forward to make sure we adjust the product features and functionality to ensure we have the best possible Field Services software.
We apologize that you feel our reviews are solicited. FieldEdge does promote Glassdoor and encourages employees to share their experiences, regardless of whether they are positive or negative. There is no guidance provided on what should be represented within these reviews. We appreciate any and all feedback so we can gain a better understanding of how we are doing, where we need to improve and what we need to continue doing to create a positive environment for our employees.
In an attempt to improve this experience for employees going forward, we would appreciate any additional/specific feedback you are willing to share regarding your experience. You can send this information to bware@fieldedge.com.
Thank you,
Brielle Ware
Human Resources Manager